Legal

Terms & Conditions

Please read our rental terms and conditions carefully

Reservations for your car rental on Praslin Island can be made on our website with a wide selection of cars and insurance options. A minimum prepayment of 25% is required.
Once we have received your prepayment and reservation, we will forward you a formal email confirmation and voucher along with Pick Up details and meeting points.
You can choose to fully prepay for your reservation on our website, otherwise the remaining balance is to be settled on the day of rental in CASH (Euro, USD, or Seychelles Rupees) or by Credit Card (VISA / MasterCard ONLY).
Reservation without any prepayment will not be processed. A prepayment is definitely required to secure your car rental reservation.
Note: If you choose to settle the remaining balance by Card on the day of Pick Up, a 3.5% Convenience Fee will be applied to the outstanding balance.

We offer Free Pick Up and Drop Off at most locations on Praslin island (such as Praslin Ferry Terminal or Praslin Airport). For locations far from our base of operation, a Pick Up Fee or Drop Off fee may apply.
Our representative will always meet with you on the day of the confirmed Drop Off at the confirmed location and time, as stipulated in the rental agreement.
You should NOT hand over the car keys to any individual who does not represent Pristine Cars.
Any changes to the Drop Off time and location must be communicated to our operations team at least 6 hours prior to the confirmed Drop Off time. Changes made after this window will result in a full day's charge.
Any extension to the Drop Off time without prior authorization will result in a full day's charge.

Taxes and Collision Damage Waiver Insurance (CDW) are already included in our daily rates.
Any accidents or damage to the rental vehicle must be reported to Pristine Cars immediately. We are available on WhatsApp at +248 252 9878.
Accidents caused under the influence of alcohol or drugs void all insurance coverage.
Only representatives of the service provider are allowed to open the bonnet. Unauthorized access will void your CDW insurance coverage.

All rental cars are provided with a FULL tank of fuel on pick-up and must be returned with a FULL tank.
Any missing fuel will be automatically charged to your card.
Guests enjoy unlimited mileage on all rentals.

We kindly ask guests to minimize sand in the car. A valet cleaning charge of SCR 500 / €35 applies for wet seats, excessive sand under foot mats, on seats, dashboard, door panels, or center console.
Beach sand has high salt content that can damage our vehicles, so please keep this in mind.

We offer FREE cancellation up to 48 hours before your confirmed pick-up date and time.
Cancellations within 48 hours incur a 25% cancellation fee.
Once your cancellation is acknowledged, we will credit your card within 7-10 business days. Refunds are only applied to the original payment card.
If you do not cancel prior to your confirmed pick-up time or are a no-show, no portion of your prepayment will be refunded.

Reservations & Payment